Good to know

At Banhada, passion meets expertise and creativity – delivering a truly exceptional experience, day after day

FAQ

Those who don’t ask, don’t learn.

 Are the products safe for sensitive eyes?

Yes! All Banhada products are CPNP registered and dermatologically tested.
Our formulas contain gentle, nourishing ingredients that strengthen and protect your lashes without irritating the delicate eye area.

 In which languages can I contact customer service?

We speak German, English, French, and Slovak – and we’re happy to assist you with any questions about our products, applications, or training courses.

Are the products vegan or cruelty-free?

Most Banhada products are cruelty-free.
Please check each individual product for vegan certification, as some items may contain natural ingredients such as beeswax.

Can I use the products on tinted lashes?

Yes, the formula is gentle and safe, and can also be used on tinted or sensitive lashes without causing any damage or irritation.

Shipping Information

Banhada.ch ships worldwide, except to Germany, the UK, Portugal, Spain, and countries in Latin America.

  • Delivery times: Depending on the destination, usually 3–10 business days.

  • Shipping costs: Clearly displayed at checkout.

  • Customs & import fees: May apply depending on your country and are the customer’s responsibility.

  • Order tracking: Every order receives a tracking number so you can monitor the shipping status at any time.

Note: Please check the import regulations of your country before placing an order to avoid any delays.

Customs & Import Fees

For orders from abroad, customs and import fees may apply in your country. These fees are additional to the product price and shipping costs and are the customer’s responsibility.

The amount of fees depends on the destination country and its customs regulations.
Banhada.ch cannot be held responsible for any customs or import charges.

Please check your country’s import regulations before placing an order to avoid delays or additional costs.

How should I store the products?

  • Store in a cool, dry place, protected from light.

  • Keep away from direct sunlight and heat.

  • Use within the recommended shelf life after opening.

Do you offer training or tutorials?

Yes! We provide professional training sessions for lash care and the proper use of our products.
These are ideal for beauty salons or personal use at home.
You can find available dates and more information on our website.

What is the shelf life of the products?

The shelf life is generally 12–24 months after opening.
Each package displays the best before date (BBD) or PAO symbol (Period After Opening).

Do you offer training abroad?

No, currently our training sessions are only held in Switzerland.

Do the products contain harsh chemicals?

No. Banhada products are formulated with gentle, nourishing ingredients designed to care for and strengthen your lashes without using harsh or aggressive chemicals.

Banhada

Switzerland

Here begins our journey. Get to know our company and our work. We place great value on quality and excellent service. Join us as we grow and succeed together. We are delighted that you are here to be part of our story..